LiveVox, a provider of private VoIP cloud and integrated contact center applications, today announced click-to-call manual dialing for cell phones that segregate cell phone numbers from predictive campaigns and allow agents to manually intervene in the decision to skip or call these numbers.
The LiveVox cloud contact center platform contains several core applications including ACD/PBX, predictive dialer, IVR, call recording and reporting. The platform also includes numerous, customizable compliance features that allow contact centers to increase efficiency and manage risks even as rules change. Since these features exist within the same multi-tenant cloud, all click-to-call manual dials are recordable, protected by time zone controls and generate real-time reports.
LiveVox continues to add to its inbound/outbound contact center compliance suite that includes:
  • PCI certified, fully redundant multi-tenant architecture;
  • Secure multi-carrier MPLS interoperability;
  • Cell phone scrubs and click-to-call manual dialing;
  • Account penetration settings;
  • End-to-end PCI compliant payment lines;
  • State dialing configuration GUI;
  • Integrated call recording for inbound, outbound and manual dials;
  • Manual dialing time zone controls;
  • Real-time agent monitoring and reporting; and,
  • DNC (Do-Not-Call) list scrubs
For more:
- see this release
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