CosmoCom's new call center Universe

[RSS]

pCosmoCom has announced Version 6 of CosmoCall Universe (CCU). The new release includes a whole bunch of enhancements and additions, plus optional capabilities available through new licenses./ppEnhancements include new user types above and beyond the traditional Agent license designed for dedicated call center seats. A low-cost ReadyRep license is designed for expert users who have responsibilities that are traditionally outside the contact center, but who add great value to the customer service process. nbsp;A Business User license provides a basic extension without automatic routing attached./ppContact center mobility gets a boost with new smartphone technology, CosmoGo, to support mobile workers. Real time reporting and analytics additions include a customizable Dashboard interface with tabs and interactive, customizable gadgets and an optional online analytical processing (OLAP) database with standard and customizable reports./ppVirtual outbound calling is now available, enabling agents to be anywhere while assigning unlimited resources to any dialing campaign. Multiple lists in different formats can be combined into a single campaign under the Linked campaigns feature./ppA new multimedia recording component, including screen recording for capturing an entire user's desktop during contact sessions of all channels, including phone, email, and chat, provides a complete record of what is said and done during a call. Recordings are captured in WVM format./ppTo top it all off, CosmoCom has rolled out a dedicated hardware product, the CosmoPhone - an IP phone set dedicated to its software./ppFor more:br /- CosmoCom announces v6 Universe. a href=http://www.cosmocom.com/pressreleases/PressReleases2009/pr03162009.htmRelease/a./ppstrongRelated articles/strongbr / a href=http://www.fiercevoip.com/story/clearing-uc-fog/2008-06-11?utm_medium=rssamp;utm_source=rssamp;cmp-id=OTC-RSS-FV0Clearing the UC Fog - FierceVoIP/abr / a href=http://www.fiercevoip.com/story/feature-cosmocon-moves-on-mobility-uc/2008-05-01?utm_medium=rssamp;utm_source=rssamp;cmp-id=OTC-RSS-FV0FEATURE: CosmoCom Moves On Mobility, UC - FierceVoIP/a/p

More... (http://www.fiercevoip.com/story/cosmocoms-new-call-center-universe/2009-03-17?utm_medium=rssutm_source=rsscmp-id=OTC-RSS-FV0)