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01-09-2009, 07:27 PM
Infonetics Research reported Wednesday that the IP contact center market in 2008 was up 37 percent from 2007. The report, entitled "Unified Communications and IP Contact Center Market Share and Forecast," also predicted slowdowns in both markets due to poor macroeconomic conditions. But, it said strong IP contact center growth in the Asia Pacific region and increasing unified messaging platforms sales will keep the sectors from getting hit as hard as traditional telephony products companies.
The report forecast general declines in the enterprise telephony sector, but said unified communications was likely to be one bright spot amidst general lagging growth.
Avaya still dominates the IPCC market and leads the revenue market share in UC, according to the report. But Avaya lost IPCC share in 2008 to offerings from Cisco and Alcatel-Lucent, and Nortel took the lead in the unified messaging license market and Cisco gained in both revenue and licenses for unified communications.
For more:
- see the MSNBC.com article here (http://www.msnbc.msn.com/id/28507176)
Related articles
Virtual Contact Centers for Tough Economic Times (http://www.fiercevoip.com/story/virtual-contact-centers-touch-economic-times/2008-12-18)
Microsoft sets its sights on the UC call center market (http://www.fiercevoip.com/story/feature-microsoft-sets-its-sights-on-the-uc-call-center-market/2008-03-27)
More... (http://www.fiercevoip.com/story/2008-ip-contact-center-market-37-over-2007/2009-01-07?utm_medium=rss&utm_source=rss&cmp-id=OTC-RSS-FV0)
The report forecast general declines in the enterprise telephony sector, but said unified communications was likely to be one bright spot amidst general lagging growth.
Avaya still dominates the IPCC market and leads the revenue market share in UC, according to the report. But Avaya lost IPCC share in 2008 to offerings from Cisco and Alcatel-Lucent, and Nortel took the lead in the unified messaging license market and Cisco gained in both revenue and licenses for unified communications.
For more:
- see the MSNBC.com article here (http://www.msnbc.msn.com/id/28507176)
Related articles
Virtual Contact Centers for Tough Economic Times (http://www.fiercevoip.com/story/virtual-contact-centers-touch-economic-times/2008-12-18)
Microsoft sets its sights on the UC call center market (http://www.fiercevoip.com/story/feature-microsoft-sets-its-sights-on-the-uc-call-center-market/2008-03-27)
More... (http://www.fiercevoip.com/story/2008-ip-contact-center-market-37-over-2007/2009-01-07?utm_medium=rss&utm_source=rss&cmp-id=OTC-RSS-FV0)